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Privacy Policy

1. Introduction

Lotus Haven (“we,” “our,” or “us”) is a nonprofit organization dedicated to supporting survivors of domestic violence and advancing prevention, safety, and healing resources. We respect your privacy and are committed to protecting the personal information you share with us through our website.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

2. Information We Collect

We may collect the following types of information:

a. Information You Provide Directly

  • Name

  • Email address

  • Phone number (if provided)

  • Mailing address (if provided)

  • Donation information (processed securely through third-party payment processors)

  • Messages submitted through contact forms or email

b. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on site

  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and messages

  • Provide updates about our programs, events, and initiatives

  • Process donations and send receipts

  • Improve website functionality and user experience

  • Analyze website traffic and engagement

  • Maintain safety and security of our website

We do not sell, rent, or trade your personal information.

4. Sharing of Information

We may share your information only in the following limited circumstances:

  • Service Providers: Third-party vendors who help us operate our website, process donations, or send emails (e.g., payment processors, email platforms)

  • Legal Requirements: If required by law, court order, or government request

  • Protection of Rights: To protect the safety, rights, or property of Lotus Haven, our users, or the public

All third-party partners are expected to protect your information.

5. Cookies and Tracking Technologies

Our website may use cookies to:

  • Improve site functionality

  • Understand user behavior

  • Measure website performance

You can disable cookies in your browser settings, though some parts of the site may not function properly.

6. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights (California Residents)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect

  • The right to request deletion of your personal information

  • The right to opt out of the sale of personal information (note: we do not sell personal data)

To exercise these rights, contact us using the information below.

8. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.”

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:

Lotus Haven
Email: lotus.haven@yahoo.com
Website: thelotushaven.org
Location: San Diego, California

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